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We hope that your experience with dogiie.com is as effortless as possible, however, we do acknowledge that questions may arise.

FAQs

Here are a couple of frequently asked questions! Please read these, hopefully they resolve your issue or answer your question. If you still feel the need to contact us please do so at dogiieofficial@gmail.com.
  • Where is my order?
    This is a question we frequently get asked to we put together a shipping guide here and you can track your order here. Please note customers are responsible for any customs and tax charges for their order.
  • Something is missing from the order?
    While our packers are pretty great at getting your order together, very rarely they may leave an item out from the order. If this happens, please just reach out to us at dogiieofficial@gmail.com and we can get this sorted for you. If this happens, we will require a photo of what you received for verification purposes.
  • Amendments and Cancellations
    If you need to make changes to your order you will need to contact us within 24hrs of placing the order.
  • We Can Change 
    Your delivery details
    Your name
    Your email
    Your phone number
  • Cancellations
    You must contact us within 24 hours. We cannot cancel your order once it has already been shipped.

For those who are from Canada, there will be significant delays due to new rule of Canada post learn more from here Delivery service interruptions